I read a few reviews that state the 4-way chute on a Craftsman, Cub Cadet, or Troy-Bilt Snow Blower was hard to use. I have a feeling that it is either assembled wrong or you are using it wrong.
First make sure it is assembled correctly:
Craftsman 4-way chute
If the handle of your chute is not lined up like the one in this picture dig out your manual and fix it. Click on the picture for a larger view. If you can’t find your manual you can read it at http://www.managemylife.com/mmh/owner_manuals. Your model number is at the back of your snow blower, in the bottom right hand corner. It will start with 247.
Then watch this short video on using it the right way.
httpv://www.youtube.com/watch?v=7AtvPXuHsJg