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(This is a reprint of the article I posted on todaysmower.com titled “Sears Finally Gives Up”

In an unfortunate move Sears announced that it’s very lenient return policy on Gas Powered equipment will be changing from 90 days to 30 days as of May 23, 2010.

Why, reading the news, talking to manufactures, and just listening to mechanics and homeowners I feel that at least 40% of the returns on gas powered equipment are FUEL RELATED!  These returns have nothing to do with the quality of the Craftsman products, instead has to do with the poor fuel our government has forced us all to use.  This poor fuel may work in larger engines like cars, vans and pickup trucks, but it is just a royal pain for small engines.  Most consumers don’t understand this and blame the engine, or the retailer for a poor product.  In reality it is a problem with our fuel, and the government regulators who keep messing with the quality of that fuel.

While Sears decision only affects new merchandise the problems are not just with the new gas powered equipment, but motors we have been using for years are now having problems with these “reformulated” blended fuels.  I’ve seen fuel systems literally dry out, crack and fall apart. Other fuel systems melt and turn into a gooey mush.   And to make matter worse apparently the imported engines are having even more fuel related problems than the ones still made here in the U.S.

Ace, Lowes, Home Depot and others all have had this policy for quite a while now and Sears is one of the last hold-outs.

Even with this change Sears still has one of the best return policies out there.

Sears Holding Corporation

Note: The following is not the EXACT wording of the new revised return policy, but it is close enough for you to see the changes.

Please visit Sears.com or your local Sears store to read the exact policy.

I highlighted in bold the items that affect us in Lawn & Garden

Sears Return Policy:

“Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt within 90 days of your purchase, 30 days from the purchase date for Home Electronics, Mattresses, air conditioners, gas powered equipment, jewelry, and watches for a refund or exchange.  Video games, CD’s, DVD’s, computer software and sports/toy collectibles must be unopened for a refund or exchange.  For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry, and watches  if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value.  Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. Returns and exchanges are not allowed on customized jewelry.

Where applicable, all refunds will be issued in the same form as the original method of payment.  If you are not satisfied with your purchase after this please let us know.  Your satisfaction is important to Sears.

Restocking/Cancellation Fee Policy

A 15% restocking fee is charged on Home Electronics returned without the original box, used, and without all of the original product packaging and accessories; mattresses, built in home appliances, and special orders on hardware, sporting goods, lawn & garden, and automotive merchandise.  Home electronics returned in unopened boxes may, but need not be, determined to have been used.  Special orders canceled after 24 hours of purchase are subject to a 15% order cancellation fee.

Refunds.

Refunds will not be given without a receipt.” (My understanding is items purchased with a Sears Card and/or you used the Shop Your Ways Reward Card to record the purchase can be refunded without a receipt)

Kidvantage Wear-Out Guarantee, Craftsman Hand Tool Full Warranty, and the Land’s End Guaranteed. Period has not changed to my knowledge.

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This is a guest post from Ginger to help us find and use all of the resources Sears has available for you this snow season. Sears is committed to helping you find the right snow blower and keeping it running for many years. The Sears Blue Lawn & Garden Crew wants you to be a “Customer For Life” and has many great resources to help you.

Because of the new FCC online disclosure laws:  ”I am not getting paid by Sears to post this article.  I am posting this because I want you to have the best experience with your new Craftsman Snow Thrower.  Sears has many resources available to assist you and the more you know about them the better.”

Hi Paul,

I saw your Dec. 9 “Let It Snow!” posting and thought you might be interested in a follow up story on online resources, courtesy of the knowledgeable Sears Lawn & Garden Crew, to help get ready for inevitable winter snowfall.

Talk to an expert – Sears.com offers a “Click to Call” feature to assist you with any questions. Simply select the “Find a Snowblower” or “Click to Call” icons to speak live with an expert member of the Sears Lawn & Garden Crew. (Look on the lower right hand side of the Sears.com)

Step-by-step snow blower finder. Select the “Find The Right Snowblower For You” for an interactive tool to identify the right Craftsman snow blower for your needs.

Podcast – Download/view the iTunes podcast for information and tips on comparing various snow blower features and models.

Additionally, the Sears Craftsman Value Guarantee ensures you’ll get the most features for your money – - – if you find a lower price on a competitive model with the same features at a competitor location, Sears will match the price and mail you a $15 Sears gift card.

I’ve included below a press release with more detailed information on how to make this winter’s snow removal a breeze.

Many thanks!
Ginger Werner

SEARS BLUE LAWN & GARDEN CREW HAS SNOW BLOWERS READY AS THE NATION BRACES FOR STORMS
Sears Offers Innovative Online Tools and Craftsman Value Guarantee

Hoffman Estates, Ill. – The weather outside is about to get frightful, and in many places, it already has. With the impending storms that are predicted, don’t get caught in the cold without the snow blower you need to keep your sidewalks and driveways clear. When shopping for a snow blower, Sears and the knowledgeable specialists from the Sears Blue Lawn & Garden Crew have everything you need both online at Sears.com and at your local Sears stores. With a wide selection backed by the Sears Craftsman Value Guarantee, the Sears Blue Lawn & Garden Crew is ready to help you bust any blizzard.

Logging on to Sears.com is your first step in finding the snow blower that’s right for you. Not sure which model has the appropriate features for your driveway? The Sears online buying guide asks you questions about your snow removal needs and recommends a variety of options. Still have questions? Sears.com now offers a click-to-talk feature, so you can speak directly with a Sears Blue Lawn & Garden Crew member. Snow blower specialists are on call to review recommended models and help you find the store closest to you with the model you want. You can also download an informative iTunes podcast that walks you through the process of comparing snow blower models.

Sears is the official headquarters for Craftsman, and when it’s time to buy, the Sears Craftsman Value Guarantee ensures you’ll get the most features for your money on your Craftsman snow blower. If you find a lower price on a competitive model with the same features at a competitor location, Sears will match the price and mail you a $15 Sears gift card. Just bring in the original advertisement to a sales associate at the time of, or within 14 days after, the purchase.

During the winter when snow blowers are in peak demand, the Sears Blue Lawn & Garden Crew keeps a close eye on the forecasts each week and ships additional products to markets where storms are approaching.

“While it’s always best to plan early, sometimes the reality of getting ready for snow removal doesn’t set in until right before a big snow storm hits,” said John Froman, svp and president, Lawn & Garden for Sears Holdings. “We’ve done the homework for you – and with in-depth online tools, knowledgeable service from the Sears Blue Lawn & Garden Crew, and our value guarantee on a wide inventory, Sears is ready to help you dig out from winter’s meanest storms.”

Visit the snow blower section of Sears.com for more helpful information from the Sears Blue Lawn & Garden Crew.

About Sears, Roebuck and Co.

Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,300 Sears-branded and affiliated stores in the United States and Canada, which includes approximately 929 full-line and approximately 1,200 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through Sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands’ End — among the most trusted and preferred brands in the U.S. The company is the nation’s largest provider of home services, with more than 12 million service calls made annually. For more information, visit the Sears, Roebuck website at www.sears.com or the Sears Holdings Corporation website at www.searsholdings.com.

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Go Here to read the 2011 review Model 88830

Craftsman 30 Inch Two Stage Model 88830 Snow Thrower Review UPDATE!
Sears Item# 07188830000 Model# 88830

I don’t have any snow to blow up here in Wisconsin yet, but a few owners of this new snow thrower have had a chance to use it and give up their review. I thought you would like to read these as they come in.

kfreeman5099 writes: The Model 88830 is a very good machine. Live in Montana and the 30″ unit does a great job. One issue is traction (that I found with packed snow). I went to tirechains.com and got a set of “V-Bar” chains. The “V-Bar” extends past the tread and they work great. Regular chains will lay below the tread; not much use.

My opinion: Sears does not carry chains for the snow throwers. In most cases you will not need tire chains. If you are in an area where you have a lot of hard packed snow the V-Bar Chain will work great.

The following review is written for the Troy-Bilt 357cc Dual-Stage Gas Snow Thrower Model: 31AH55Q5711. The snow thrower is almost identical to the Craftsman 88830 but priced at $100 more.

cbeckley2 writes: I bought this snowblower in 2008 at Lowe’s for $1099 and it is fantastic. It is built with lots of steel and is not at all flimsy – very rugged Starts first pull in the coldest weather. I live in Western Montana and we get tons of snow. I also live on 50 acres of land in the mountains and have a LOT of area to keep clear with out buildings and paths to fuel and propane tanks. It chews the snow right up. The auto steering head is the BEST. I can change direction and pitch of the head right from console without having to crank or leave the back of the machine. The heated hand grips are nice and the headlight is great for those early dark nights. I’m a confirmed Troy-Bilt fan after getting this machine.

john.granuzzo writes: just purchased the 88830 & I’m concerned about the engine. The Sears saleman told me it was a Briggs engine which i now know it is not. Can you tell me which MFG makes the engine & how do you rate
it? i have always had faith in B&S, should i look fora unit with the B&S engine only? Thanks John G.

My Opinion: All of the 2009/2010 Craftsman Snow Throwers use the MTD motor this year. MTD has been using motors from this manufacture for almost 10 years now and they have a VERY good reputation for reliability, easy starting and parts availability. Of the 400 or so snow throwers I saw sold last year only two had engine problems I was aware of. Both were carburetor related.

You can purchase your new Craftsman Professional 357 cc 30 inch 2 Stage Snow Thrower Model# 88830 From Sears here.

You can read my full review at Model 88830 Review

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Many of you want a small snow thrower, but the single stage snowthrowers just won’t throw snow well enough. Here is one of the best lightweight 2 stage snowblowers on the market. The machine is economically priced for an Ariens and comes with a steel chute.

Ariens Compact 24

Cost:

The Ariens ST20E is about 250 dollars more than the Craftsman 24 inch 2 Stage Snow Thrower Model 88957.  The Craftsman has a 179 cc engine, The Ariens has a steel chute, otherwise the two snow throwers are a lot alike.

Manufactures Listing:

This Ariens® Sno-Thro® Compact Series unit is designed to devour snow like the big boys…yet are extraordinarily easy to maneuver. Delivering the power is a 205cc engine. Creating a 24-inch path with serrated augers that forcefully move forward, pulling snow into a high-speed 12-inch impeller that effortlessly hurls the white stuff up and out of your way. Just like that…quick as a flash…you’re done.

Specs:

205cc 900 series Briggs & Stratton® engine
120 volt electric start with recoil back-up
2.9 quart fuel capacity
6 forward speeds / 2 reverse speeds
24″ clearing width
17.5″ housing height
3′ – 35′ throwing distance depending on the snow conditions
205º 2.5x manual chute control
Fold-down handlebar for easy storage
Reversible skid shoes
Standard clean-out tool
All steel construction
Steel serrated auger
Three blade, 12″ steel impeller
13” x 4” Directional snow tread tires

Additional Accessories
Cover
Composite Skid Shoes
Drift Cutters

Where To Buy

You CAN buy Ariens snowblowers online.

Buy this snow blower at Ariens.com

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Ariens ST20 Compact

Many of you want a small snow thrower, but the single stage snowthrowers just won’t throw snow well enough.  The 24 inch models are too big.  There are very few snowblowers in this size range that actually work well.

Here is one of the best small snowblowers on the market. This small machine has many of the features found on the larger machines (6 speeds, remote chute) yet is small enough for your single-car drive.

Cost:

The Ariens ST20E is comparably priced to the Toro PowerClear.  The PowerClear is the best single-stage snow thrower and for a few dollars more you can get the two stage Ariens.

Manufactures Listing:

This Ariens® Sno-Thro® Compact Series unit is designed to devour snow like the big boys…yet are extraordinarily easy to maneuver. Delivering the power is a 205cc engine. Creating a 20-inch path with serrated augers that forcefully move forward, pulling snow into a high-speed 12-inch impeller that effortlessly hurls the white stuff up and out of your way. Just like that…quick as a flash…you’re done.

Specs:

205cc 900 series Briggs & Stratton® engine
120 volt electric start with recoil back-up
2.9 quart fuel capacity
6 forward speeds / 2 reverse speeds
20″ clearing width
17.5″ housing height
3′ – 35′ throwing distance depending on the snow conditions
205º 2.5x manual chute control
Fold-down handlebar for easy storage
Reversible skid shoes
Standard clean-out tool
All steel construction
Internal System
Steel serrated auger
Three blade, 12″ steel impeller
Tread Control
13” x 4” Directional snow tread tires

Additional Accessories
Cover
Composite Skid Shoes
Drift Cutters

Where To Buy

Buy this snow blower at Ariens.com

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Septemeber 28, 2011, Walk-behind snowblowers and lawnmowers will continue to be serviced by John Deere dealerships but new ones will no longer be sold after the existing stock has been sold.  I recommend you look at the Snapper snow throwers if you want a direct match to the existing John Deere’s or look at Craftsman snow blowers if you want the best value in the industry. You can find all my reviews of these snow blowers by going to this page:  2011 Snow Blower Reviews

The 1332PE compares to the Craftsman Professional 357 cc 33 inch 2 Stage Snow Thrower Model 88835. The Craftsman has all the features of the John Deere Snow Thrower plus a bigger motor, an extended chute,  wider cut, poly-tech glide shoes, and a 4-way chute control for a street price of about $500 less.

Specifications:

Powerful 4-cycle OHV Briggs & Stratton Snow Series MAX Engine with 16.50 ft-lbs gross torque power

John Deere 1332PE

32-inch clearing width
Free hand control for easy chute rotation
Push button 110V electric start standard
Recoil start with large mitten grip
Quick Turn drive system; single trigger locks one wheel while other turns
Friction disk drive with 6 forward/2 reverse speeds
Aluminized Super Lo-Tone muffler for reduced noise
Cast iron gear case
Steel auger with serrated flighting
Deluxe console and handlebar design
Large chute opening for increased snow capacity
Electric chute rotation with 200-degree turning radius
Remote chute deflector
Heavy duty, reinforced frame and auger housing
Heated handgrips with two settings
Offset halogen headlight for better visibility
Drift cutters standard
Heavy-duty, heat-treated, reversible skid shoes
4-quart fuel tank
Throttle control
Fresh Start® fuel cap standard
16-inch by 6.5-inch X-Trac tires
2-year consumer warranty, 1-year commercial warranty
This product is CARB compliant
The John Deere Promise is not available on this product
List price: $2,399.00* (U.S.)

*Manufacturer’s suggested price. Taxes, freight, setup, and delivery not included. Optional accessories and attachments not included. Equipment, models and prices may vary by dealer. Product options and accessories may not be available in all regions. Offers valid in the United States. Prices in U.S. dollars.

Product features subject to change. Please contact your local dealer for more detailed information.

My Opinion:

The 1332PE has a metal discharge chute and a 4 quart fuel tank, otherwise there is nothing special about this machine.  In my opinion the Craftsman professional snow blower is a better machine.  The Craftsman is bigger all around, heavier, wider, more power and a better value. This Deere snow blower does have a cast iron auger gearcase and electric chute control.  This Deere snowblower does have a good reputation from the owners, but is it worth an additional $500 over the Craftsman Professional 357 cc 33 inch 2 Stage Snow Thrower Model 88835?

What is really interesting to me is the Craftsman has a 90 day no questions, return policy…….the John Deere is not eligible for the 30 day John Deere Promise (30 day money back guarantee)

Craftsman has in-home service available for their product. It is unclear from the literature if John Deere will repair your snow blower at your home.

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Septemeber 28, 2011, Walk-behind snowblowers and lawnmowers will continue to be serviced by John Deere dealerships but new ones will no longer be sold after the existing stock has been sold.  I recommend you look at the Snapper snow throwers if you want a direct match to the existing John Deere’s or look at Craftsman snow blowers if you want the best value in the industry. You can find all my reviews of these snow blowers by going to this page:  2011 Snow Blower Reviews

The 1130E compares to the Craftsman Professional 357 cc 30 inch 2 Stage Snow Thrower Model 88830. The Craftsman has all the features of the John Deere Snow Thrower plus a bigger motor, an extended chute, power steering, poly-tech glide shoes, and a 4-way chute control for a street price of about $550 less.

Specifications:

4-cycle OHV Briggs and Stratton Snow Series MAX engine with 15.50 ft-lbs gross torque power

John Deere 1130E

• 30-inch clearing width
• Free hand control for easy chute rotation
• Push button 110V electric start standard
• Recoil start with large mitten grip
• Easy Steer® drive system giving continuous power to both wheels and auto speed adjustment
• Friction disk drive with 6 forward/2 reverse speeds
• Aluminized Super Lo-Tone muffler for reduced noise
• Cast iron gear case
• Steel auger with serrated flighting
• Deluxe console and handlebar design
• Large chute opening for increased snow capacity
• New dash mounted electric chute rotation with 200-degree turning radius
• Remote chute deflector
• Heavy duty embossed auger housing
• Heated handgrips with two settings
• Offset halogen headlight for better visibility
• Drift cutters standard
• Heat-treated, reversible skid shoes
• 4-quart fuel tank
• Throttle control
• Fresh Start® fuel cap standard
• 16-inch by 6.5-inch X-Trac tires
• 2-year consumer warranty, 90-day commercial warranty
• Includes tool box and clear out brush
• This product is CARB compliant
• The John Deere Promise is not available on this product

List price: $1,499.00* (U.S.)

*Manufacturer’s suggested price. Taxes, freight, setup, and delivery not included. Optional accessories and attachments not included. Equipment, models and prices may vary by dealer. Product options and accessories may not be available in all regions. Offers valid in the United States. Prices in U.S. dollars.Product features subject to change. Please contact your local dealer for more detailed information.

My Opinion:

The 1130E has a metal discharge chute and a 4 quart fuel tank, otherwise there is nothing special about this machine.   From what information I can get from my local John Deere dealer this machine’s “easy steer” is nothing more than a differential instead of power steering.  In my opinion the power steering on Craftsman snow blower is much easier to use on this large of a machine.   This size Deere snowblower has a good reputation from the owners,  but is it worth an additional $550 over the Craftsman Professional 357 cc 30 inch 2 Stage Snow Thrower Model 88830.

What is really interesting to me is the Craftsman has a 90 day no questions, return policy…….the John Deere is not eligible for the 30 day John Deere Promise (30 day money back guarantee)

Craftsman has in-home service available for their product. It is unclear from the literature if John Deere will repair your snow blower at your home.

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Septemeber 28, 2011, Walk-behind snowblowers and lawnmowers will continue to be serviced by John Deere dealerships but new ones will no longer be sold after the existing stock has been sold.  I recommend you look at the Snapper snow throwers if you want a direct match to the existing John Deere’s or look at Craftsman snow blowers if you want the best value in the industry. You can find all my reviews of these snow blowers by going to this page:  2011 Snow Blower Reviews

The 928E compares to the Craftsman Model 88791 2 Stage Snow Thrower with power steering. The Craftsman is wider, has an extended chute, power steering, poly-tech glide shoes, and a 4-way chute control for a street price of about $400 less.

Specifications:

4-cycle OHV Briggs & Stratton Snow Series Engine (305cc) with 13.50 ft-lbs gross torque power

• Electric Start
• 13.50 ft-lbs gross torque*
• 305cc
• Fresh Start® fuel cap
• Synthetic oil included
• New push button chute rotation
• Free Hand™ control
• Dash mounted chute deflector control
• Multi-speed drive system, 6 forward & 2 reverse speeds
• Heavy duty cast iron gear case
• Quick release wheel lock
• Halogen headlight
• Heat treated, reversible skid shoes
• 16” X- Trac™ tires
• 28” clearing width
• 21” intake height
• 4 qt. gas tank
• 2 year consumer warranty
The John Deere Promise is not available on this product

My Opinion:

The 928E has a metal discharge chute and a 3 quart fuel tank, otherwise there is nothing special about this machine. This size Deere snowblower does not  have a good reputation from the owners, particularly because most confuse the “Wheel Lock”  with a differential (It’s nothing more than a wheel release so you can turn the machine).  It is definitely not worth paying an additional $400 over the Craftsman Model 88791.

What is really interesting to me is the Craftsman has a 90 day no questions, return policy…….the John Deere is not eligible for the 30 day John Deere Promise (30 day money back guarantee)

Craftsman has in-home service available for their product. It is unclear from the literature if John Deere will repair your snow blower at your home.

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The 1924E compares to the Craftsman Model 88970 2 Stage Snow Thrower. The Craftsman is wider, has an extended chute, 4-way chute, poly-tech glide shoes, and a larger motor for a street price of about $300 less.

Specifications:

Simplicity 1924E

9.00 ft.-lbs. gross torque, 4-cycle Briggs & Stratton Snow Series™ engine
24-inch clearing width
Throws snow up to 38 feet depending on conditions
12-inch diameter, serrated steel auger with 10-inch, 4-blade impeller
Friction disc-drive with 6 forward / 2 reverse speeds
Up to 200° chute rotation with adjustable deflector
13X5 inch Artic Trac tires for added traction
Steel Chute, Remote Rotation, Manual Deflector
Easy-to-operate electric start

Simplicity’s Description:

The Intermediate dual-stage snowthrower provides the perfect balance between convenience and performance. It features the power of a large snowthrower with the maneuverability of a smaller machine, all at an affordable price.

Built to handle even the toughest winters, the Simplicity Intermediate features the same heavy-duty welded construction with heavy-gauge steel frame, auger housing and chute found in larger Simplicity dual-stage units. Powered by the Briggs & Stratton Snow Series™ engine, it features separate choke and throttle controls plus a cold-weather primer to get you started quickly, no matter what conditions winter has in store.

My Opinion:

The 1924E  has a metal discharge chute and a 3 quart fuel tank, otherwise there is nothing special about this machine. This size Simplicity snowblower does have a good reputation from the owners but I’m not sure paying an additional $300 over the Craftsman Model 88970 2 Stage Snow Thrower is worth the extra money.  The Simplicity is repaired through your local dealer and it is up to them to offer in-home repair.  Don’t assume they do.

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